2019 is already knocking on the door – new year, new trends. At the end of the year, we asked the Serviceplan Group experts about their personal trends for 2019. What’s coming next alongside influencer marketing, new work and sustainability? The communication professionals give their verdict here. Happy reading!
Scrum, Kanban, design thinking, prototyping and collaboration are working styles and methods that have their origins in product design and software development. In recent years, they have found their way into the development of digital platforms, products and services. Now we are experiencing how they are beginning to change the way people work across communication agencies.
Admittedly, this trend will not only begin to emerge next year – however, in the incessant flood of information, effective and tailored targeting remains more relevant than ever for me. In order to reach customers accurately, it is no longer enough to only work with socio-demographic factors that do not take human behaviour into account and are not selective.
In the past, it was enough to make your purchases in the organic shop around the corner to be considered sustainably minded by most of your acquaintances. Today, an organic lifestyle encompasses much more. Our lives are becoming 360° organic.
The established stars of the digital economy Facebook, Apple, Netflix and Google have a common problem: they lose their shine. Customers, employees and the stock market alike become disenchanted. Apple’s innovative powers fades. For many years, the latest model was a must-have. Today, the internet is full of posts on topics such as ‘Why I renounce the iPhone X – and reach for the iPhone 8 Plus’.
In 2019, brands will look for an occasion to be associated with – an occasion that will accompany their communication activities during the whole year; like social occasions that respond to CSR plans and that their clients and followers are interested in. Social marketing is “in”, but brands shouldn’t risk falling prey to opportunism and being associated with movements just because they are a hot topic.
When we talk about putting the consumer first, who are we thinking about? About figures from a PowerPoint presentation based on statistics and studies or about real people? No matter how hard we try, no pre-test can be as reliable as asking your mum whether she understands the campaign.
Linear television is not dead, even if its useful life is declining. There are a variety of different approaches that make it possible to make linear television more efficient.
Of the verbal gems that turned up in the communication sector in 2018, ‘new work’ was one of the shiniest. No event and no convention passed by without evoking the concept of new work and its associated agile techniques. Across the country, countless self-proclaimed prophets and sometimes shamanic change consultants heralded the end of all work days.
In 2019, everything is about lived flexibility. It’s about the willingness to adjust in terms of attitudes, life models, goals. Managers need to recognise that needs are becoming more fragmented, not just for customers, but for their own employees in particular.
Influencer marketing is (finally) starting to take off: the measurement of the contribution made by bloggers, instagrammers and the like to advertising impact, as well as an efficiency analysis of their actions as part of an integrated communication complex are just as important as the creative, individual and target group-oriented implementation of a brand message. Slowly but surely, high-quality advertising is emerging from the hype surrounding influencers.
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