It doesn’t matter if some people are still arguing about whether the hype is over or not. The fact is that extended reality (augmented reality, virtual reality, 360° film) has become indispensable in many areas. It has already solved many problems in marketing alone. You just need to take a close look at what the differences and therefore advantages of the individual presentation forms are to see this.
Mohamad Jawhar, Executive Creative Director of Serviceplan Group Middle East, shares his views on the application of Virtual Reality and how the technology can be positively harnessed by creative marketers for highly effective campaigns.
Virtual Reality is here to stay and is very quickly moving beyond a “cool technology” that an entire campaign rests on, to become a valuable component in integrated communications. The question is, how can we harness the full commercial potential of VR, so it’s not simply a gimmick, but an effective tool for engagement with consumers, resulting in stellar sales success? Read more
Innovation is the driving force of the economy. Without it, there is a standstill. But innovations only work if they solve people’s problems. Dennis Pfisterer calls for a new approach to innovation.
Innovation is the driving force of civilization. The engine of the economy. Without innovation, there’s nothing but standstill. And standstill is death. Everything old must be disrupted and new technologies help set us free. Digital! Social! Global!
A new year begins and when if not now will it make sense to question how we want to tackle things in the future. Are there any new ideas or insights that will help us in 2018? Ones that will characterize us personally, commercially or even socially in the long term? Innovations promise progress, but is that really the case? Is innovation worth striving for?
INNOVATION. WHAT THE…
By definition, innovation is a deliberate and targeted process of change towards something original and new. The search for new knowledge or solutions therefore puts curiosity, creativity and desire for renewal at the fore. That explains why the term “innovation” is so eagerly and often chosen to sell novelties of any kind. From thought constructs such as communism, which sought to change individuals and society from the ground up, to very tangible products like the iPhone X, which largely claim to do the same.
If we start with the relatively new research field of neuroscience and thus the deeper realms of our brain, we realize how deeply that concept is anchored in us. If we consider, for example, the model of the limbic map developed by Dr. Hans-Georg Häusel more closely, innovation is one of the three main forces that significantly influence our thinking and actions: stimulus. In very simple terms, our brain subconsciously (in the limbic system) examines all sensory information, whether it’s a) helping us to maintain our status quo, b) stimulating us in some way, or c) possibly lending us power.
In evolutionary terms, innovation can actually be understood as a primitive human urge to free oneself from the status quo in order to secure our future. Of course, anything that’s new and innovative is always dependent on a specific geographic and social context and as such dependent on the zeitgeist. Logically, innovations are only relevant for a limited period of time. We all know the embarrassing moment when mom excitedly talks about Facebook in hopes of some recognition or the acquaintance from the country who thinks that this look or some other is totally Berlin style. Today hype, tomorrow mainstream, and the day after tomorrow old-school. One innovation overtakes the next. And that’s nothing new. But back to the question. In the future, will we really only be successful if we totally “think different” and beat our new ideas into our heads with full power?
ARE YOU DOWN WITH UBER-INNOVATION?
In any case, a problem arises when we as people can no longer keep up with our own innovations. That’s because the rapid development of technology has recently and yet again received a good kick-starter thanks to digital change. Unfortunately, the same cannot be said of human evolution. On the contrary, humans have unfortunately always been and are naturally more inclined to slow and linear change. Our human processor has received far fewer performance updates over the past 50,000 years than computers over the last 50 years.
If one considers the exponential developmental curve of computing power, which follows what’s known as Moore’s Law, it can be assumed that this will reach a dizzying level in just a few decades. As such, a single supercomputer will likely attain the computing power of all human brains worldwide sometime between 2050 and 2060. The thought of what would be possible – in the technical sense – at that point is truly fantastic. But how will our largely neolithic brain handle the constant confrontation with AI-enhanced superbrain cars and vacuum cleaners in emotional terms?
Even today, more and more people seem to be suffering from the excessive demands of innovation overflow and the associated wealth of information that comes with it. Which is particularly absurd because they usually come with the promise of greater personal freedom, self-determination and happiness. At the same time, an increasing number of studies established a direct correlation between the rise of depression and the increasing use of new technologies, suggesting the so-called ‘digital detox’ as a potential treatment. Even if the architects of the big innovation forges in Silicon Valley were to confess that their technology is destroying the social fabric of the real world, seriously questioning the simple inference that innovation = new technology may be called for.
ARE WE ‘HOOKED ON INNOVATION’?
In addition to the extreme speed with which it progresses, the great danger of digital transformation may lie in the overuse and abuse of the word “innovation” itself. Anything promising global, digital-social disruption is celebrated at tech summits, in start-ups, marketing departments and social networks. This, in turn, only leads to innovative ideas brandishing a sort of ‘wow, how awesome’ technology label. Out of sheer enthusiasm for innovative technology, the truly exciting question of where it should take us is all but lost.
Of course, you could say we live in a free market. As long as it can be used to make money, and the user feels they can get through everyday life more easily or quickly, then all’s well. But on the other hand, who’s convincing whom here? Facebook recently ended its AI program because it invented a more efficient language that its creators no longer understood. How long will the masses pay attention to the flood of innovations is questionable. In addition to any block-chain-based cyber currency, attention is likely to be the true currency of the future.
The mechanics that one uses to gain permanent attention from users is called “computer-aided persuasive technology”. The term comes from the behavioral scientist BJ Fogg, now head of the Stanford Persuasive Tech Lab, where technology theorists learn the latest tricks of manipulation. Nir Eyal describes in detail how to create emotional dependency in his bestselling book “Hooked: How to Build Habit-Forming Products”. The most important part in his model is the trigger that transitions into flesh and blood. A like here, a notification bubble or vibration alert there – all to provoke user reactions. Snapchat’s Streaks, for example, reward the user for activity with small flame icons that go out if no more snaps are sent within 24 hours. And how long will these developments continue to go well? The stock market seems to be asking itself the same question and isn’t betting on rising rates for Snap Inc.
INNOVATION. FOR REAL!
So, before innovation gets completely out of hand, we’ll free it from the bullshit bingo and put some sense back into this vital concept. For example, with two well-known approaches: the honest human-centric approach and its close – very reasonable – customer value. This real-deal team might have the power to really do something revolutionary, instead of reflexively only going in the direction of technology-driven digital social disruptive progress. Because innovation that does not benefit or even harm people simply isn’t innovation at all.
As such, a step to the left, to the right, or even backwards at times, would no longer be a contradiction of innovation, provided it creates added value. A few examples: In a transformed, digital future teeming with digital voice assistants, could a service provider with real people in their support team not be at the forefront? Or could not a slightly less slim mobile phone, which offers the battery charging time of a Nokia 3310, establish itself as the smarter option? Or a car that does not have to be attached to a cable for hours, but rather whose battery can be easily switched by remote control at any gas station, not be the obvious choice for urban explorers?
In principle, those who use technology in the future to produce proximity to reality may count among the winners of digitization. Innovative new brands, such as the English manufacturer of cycling clothing Rapha, use existing social and digital channels to bring people together in the real world and have them truly experience their products in an active way. After the content-is-king-years in which “media” and “the message” were almost indistinguishable from each other, in a post-fake bullshit era, actually experiencing products almost inevitably comes to the fore.
In many areas of life, what’s supposedly old is rediscovered and represented in new innovative packaging. In the future, however, the use of as much new technology as possible, such as the virtual, augmented or mixed reality, will become less and less important. Rather, it will be crucial to use technology innovatively to create a product experience that moves the users emotionally and at the same time answers the question “Why this brand?” Such truly “immersive” experiences take more time and cost more money than purely digital measures, but also provide a demonstrably more sustainable added value for users and also generate unique brand content for all marketing channels.
Wherever this year’s journey takes you and your company, innovation will drive you. But innovation must not become a problem for people, but rather a solution to problems. As such, a key challenge for brand owners will be seeing through innovation and seeing when it’s a dead end for users.
The amount of data from business and research that’s already available allows us quite clearly to sketch a technology-driven image of the near future. The question is to what extent we want to make this reality. This year, let’s allow ourselves to hit the breaks for such In-NO-WAY-tions instead of instinctively hitting the like and follow buttons. Instead of spending a lot of time looking for the right innovation, we can use it to drive real innovation. And sometimes, it only takes a very small step in the right direction to bring the greatest benefit to our customers.
Thinking about buying a new TV? Ah, the excitement! Measuring the living room, looking for the right place where it could fit, or choosing the color of the bezel, the right resolution, figuring out the necessary connectivity options and brightness? And if the couch you will be sitting on watching TV has the right viewing distance, because you don’t want to watch a football game without being able to recognize the players, do you? If you are not dealing with decisions like this right now, chances are you did in the past or you are going to do it in the future. Let’s face it, it’s inevitable, just like most things that are coming our way, the future is worth talking about, so let’s focus on this concept of time right now: The Future.
In the not so distant future, you most likely won’t have to deal with decisions like this at all. Not because of the breakthrough in projection technology, not because TV will become obsolete, nor because manufacturers will die out and Apple or Netflix will take over the TV game (well, that is happening anyways); it’s because you will be able to watch TV on a screen any desired size, anywhere and anytime you want – not just on your comfy couch at home. The magic behind that is a thing called augmented (AR) or mixed (MR) or even virtual reality (VR), but only in its final form. The final form of media. The final form of consuming content. The final form of entertainment. The end game.
So let’s focus on the present for a minute: there are a couple of VR devices out there, and most of them are pretty nerdy; you probably heard of names like Oculus Rift, HTC Vive, Playstation VR or Samsung Gear VR. Manufacturers gaining momentum in creating the device to end all other devices – no wonder, since VR hardware is supposed to earn $17.8 billion by 2020. By the way, Samsung has sold more VR headsets in 2016 than Oculus, HTC and Playstation combined, namely 4.51 million pieces. And a lot has already been achieved with them: High resolution: check. Variety of content: check. Availability of devices: check. A cure to motion sickness while using it: check. Even motion, movement and eye tracking has been conquered not so long ago, getting VR one step closer to be a realistic experience in an unrealistic, digital environment. But one crucial thing is still missing, and all of the current solutions are not even close in delivering it: ease of use. A no-fuzz device. A device for people who are not expert gamers or scientists or enthusiasts. Something you can put on your head without having to connect a cord, a battery back or a head strap. Easy as putting on your shades and unlocking your smartphone.
Some manufacturers are still trying to mimic the success story of smartphone development, because it is their field of expertise, and it worked already in the past: increase screen resolution, add a new camera, mix it with a better microprocessor, a newer software version, and a dash of some weird new experiential technology. But baby steps are for babies, in a saturated market walking slow is not an option anymore: we don’t need another device that’s slightly faster and better looking than the other one. We need a breakthrough. We need something to control our movements in a virtual world, that feels like the real world. We need a way to trick our brain into thinking we really are standing next to a lava stream or inside an imperial hangar from Star Wars, awaiting the devastating blow out of the Death Star’s Superlaser instead of knowing all the way that it’s all just a game.
So back to our initial question, adding some more amazing stuff: You want to turn your living room into a dark dungeon to hunt zombies? You got it. You want to measure your new fridge and see if it fits in this impossible slot in your kitchen? Done. You want to have a look at the interior of your new car in life-size, standing in the middle of your bedroom? Sure thing. Or you just want to watch the final episode of your favorite TV show in your garden, on a huge canvas, and next to it keep track of a hockey playoff game that happens to run at the same time, on a smaller screen – and all of this together with your friends? Yes. That is the future I’m talking about. And the end or at least a fundamental change in the field of consumer electronics.
If the rumors are true, the first company to deliver something like this is called Magic Leap. Quote: “This technology could affect every business that uses screens or computers and many that don’t. It could kill the $120 billion market for flat-panel displays and shake the $1 trillion global consumer-electronics business to its core.” Says David Erwalt from Forbes Magazine. And he is right: if this thing kicks off and has finally a release date and price, it will change everything we know about consuming digital media in an instant. So maybe you should hold off on that purchase of a new TV set for now. The future is just a (magic) leap away.
The first marketing initiatives with augmented reality (AR) appeared in Germany around the year 2011. Back then, Plan.Net integrated AR functions in a campaign for the special interest channel Syfy, for example. Posters were impressively brought to life using the technology available at the time from the Munich-based company Metaio.
Ever since, individual projects involving augmented reality were implemented every now and then, but the big breakthrough failed to materialise. Yet last year, AR suddenly became a hot topic of conversation again thanks to Pokemon Go. Augmented Reality was euphorically celebrated by marketing experts – they believed this would be the breakthrough. But this certainly was not the case. There was enormous hype surrounding Pokemon Go, but AR barely received a mention. Instead, it was virtual reality that appeared on the scene and drew the attention with HTC, Sony and Oculus hardware, associated with lots of interesting application scenarios. However, VR has so far more remained a good option for local productions or audiences enthusiastic about technology.
By releasing ARKit, Apple is now achieving another dimension. Hidden within the system is the software that Metaio from Munich have been enhancing since 2011; it is now much more accessible to all Apple developers and can be implemented even more easily in iOS apps.
With great joy and excitement, we relied on the new options available in the recently founded Plan.Net Innovation Studio – and we certainly haven’t been disappointed by the beta version of the ARKit which is currently still available. Habitually good software documentation provides the user with a quick introduction to the available options and therefore makes it as easy as possible to understand the world of AR.
Even though the beta version published by Apple in June still appears to be somewhat limited in terms of technical functionality, in a short space of time we have already explored many exciting applications and have used them to improve the first customer projects. The application examples range from AR-based navigation, to the placement of virtual furniture and the first mixed reality examples. A flood of ARKit-supported apps can certainly be anticipated in the App Store when iOS 11 is released.
It will take some time before the full potential of the platform can be exploited. There is certainly still a functional gap when it comes to location-based data layers (Location Based Services). But Apple will probably add other functions soon and upgrade one or two components with new iPhone hardware before long.
Nevertheless, the options in existing devices are already very promising – and with around 380 million supported devices currently in circulation, the target audience isn’t exactly small.
The next anticipated milestone is certainly like to keep us in suspense: when will augmented reality applications continue to go beyond the constraints of smartphones and find their way into everyday glasses and lenses? Once this has been achieved, the gap between hardware obstacles and available data will be closed and everyone will be immediately able to access surrounding information in any place. About buildings, artwork, people, products.
A world of unlimited networking that we can help to shape both constructively and critically. We are certainly looking forward to this time!
Hear me out before you turn that page, because chances are, Digital Retail may not be what what you think it is. It certainly goes beyond simply replacing a point of sale poster with a digital screen, and most definitely, it transcends the host of technologies that actually enable it. Why? Because digital retail is still “retail” at the end of the day, and the retail floor is still a retail floor – a tangible physical space for actual customer interaction.
Digital Retail is all about enhanced customer experiences on the shop floor. It can take the form of an ever so popular virtual reality experience, it can be served along the lines of gamification, it can be an online shopping experience inside an actual retail shop, or literally, a walk-in online store. Let’s look each of these possibilities in detail.
Virtual, Augmented, or Mixed Reality is the hottest tool around that can be used to showcase future collections. In store, it can be used for augmented fittings – to show color palettes, varying textures, and even to simulate different lighting situations to judge your retail picks outdoors in broad daylight or indoors with party lights.
A “Harmony of Experiences” can now be offered to discerning customers via a concept called the WeShop*, an intelligent sales space linking the virtual and the real world of Point of Sale. Customers in store can experience tailored POS services, set up as integrated digital eco-systems, including the use of beacon technology to enable personalised services and RFID tag product recognition in conjunction with interactive mirror displays, all connected to devices set up with access to digital platforms to enable a seamless path to purchase.
Let’s break that down for our customer, Ahmed. Ahmed walks past one of his favorite shops, and immediately, the digital shop window speaks directly to him, showing him the latest collection in and out of store. A navigation system takes him directly to the desired product display, and a tablet beside it shows him other colors and styles. The mirror in the fitting room remembers what he has previously bought, suggests similar styles, and on request, displays various combinations while a personal fashion consultant recommends suitable accessories. If his desired style is no longer in stock, the customer service counter knows where to find it, and suggests delivering the goods directly to Ahmed’s home. Via a Mobile Payment system, such as Google Wallet, Samsung Pay, or Apple Pay, Ahmed’s transaction becomes seamless, cashless, and conveniently connected to his loyalty benefits.
Gamification can be a direct path to loyalty. Using elements of play and popular game mechanics such as points, badges, rewards, ranks, competitions, and other incentives in nontraditional contexts, it is a subtle but fun way to get consumers engaged the same way they devoured the likes of Candy Crush and Pokemon Go. If done right, it can lead to countless upsell and cross sell opportunities. Gamification in retail comes from a simplistic insight that believes even the smallest of incentives can enable people to take an extra effort to do something they would have otherwise refused. Think Nike+Fuel and how your sweat can be used to achieve levels and gain trophies and badges you can flaunt on social.
On a shop floor, the idea of gamification can be extended to a seemingly unlikely industry: banking and finance. WeFinance* uses Simplication and Gamification to transform traditional branch offices into modern point of sale areas. Simplifcation comes in using digital screens to make an intangible financial product “touchable,” allowing customers to explore financial options and packages at the touch of a finger in privacy and at their own convenience, with or without a financial consultant. Once needed, a customer can opt for either a virtual or a personal consultation in the privacy of say, their personal retail floor pods. The pods can then double as a lounge offering a discreet retreat for a confidential consultation with one of the consultants on-site.
Gamification can be rendered in the form of digital island consoles, for example, that give you city by city views of all available real estate properties you can invest on. Walking into the private customer lounge of his bank, Ahmed can view an expanse of Dubai’s hottest properties on the console, helping him assess whether a Dubai Canal property would give more favorable returns over a property on the Palm. Sounds familiar? No, it’s not your favorite boardgame, Monopoly.
In stock investment scenarios, Ahmed can virtually compete with other virtual investors as he is given real time and real world stock options and scenarios. Using levels and badges, he can virtually see his ranking and gauge his abilities without literally breaking the bank.
All these, including customer service via chat bots, queue management at supermarkets, motion-capturing cameras, and an ever growing exhaustive list of technological ideas, all prove that digital retail is your new hybrid – demonstrating how the real and the virtual worlds can be combined –albeit intelligently – in brick-and-mortar retailing to the end benefit of the consumer himself.
*WeShop and WeFinance are digital retail concepts developed for brands and financial institutions by the Serviceplan Group, in partnership with Cisco and Vitrashop, among others.
Not so long ago a digital creative approached me and wanted to discuss a problem with me: “When I get a briefing I have absolutely no idea where to begin. There are so many possibilities. And platforms. And innovations. Somehow you can make everything – and nothing”. I understand him completely. That is precisely why, on the one hand, being a creative in 2017 is really difficult. On the other hand, exactly why it is so exciting.
And, of course, a lot of things used to be simpler. You settled down with a couple of sheets of white paper, copious amounts of coffee and maybe a packet of cigarettes and “used your imagination”. Created familiar formats like 35-second TV spots from nothing, or filled a double page in a magazine with new contents. You wrote ten articles and the Creative Director had the in hindsight comparatively easy task: he had to decide which of them was the funniest, most surprising or most amazing. Then you scribbled ten notices, edited them and repeated the process. In those days everything was prepared fairly quickly and you knew that it would be turned on its head later.
Today it’s all different.
In-depth knowledge, huge amounts of research, a seamless strategy, intelligent data- aggregation and, based on this, precise target group segmentation; nowadays, these often seem to be the basic prerequisites before you can even begin to think about a headline. At least, that’s the theory. And it does make complete sense. In this – admittedly exaggerated – form it is, however, extremely costly, both in terms of expense and time. Above all, though, one factor is often forgotten, which hasn’t changed since the “good old days”: healthy understanding of people and a creative talent. Of course, as a creative one should be up to date with current technology and platforms and ideally be able to use them. Close cooperation with media and strategy is also absolutely essential. But a good idea is still a good idea today. Only the basis on which it can be developed has changed. New formats want to be fulfilled and technical possibilities exploited.
A solution to the problem or a solution looking for a problem?
An innovative, creative task is characterised, by definition, by providing a new solution for an existing problem. At a time in which, however, many things are happening “because they can”, the tables are turned in many instances. Today there are new solutions and to a certain extent problems for these have first to be found. For example: only seven years ago there was no iPad. Then suddenly there it was and agencies and customers alike asked themselves what effect this technical achievement would have on their business. Suddenly the supply was determining demand. Almost overnight creatives were forced to invent useful applications for a new device. It’s just as if the wireless were discovered today and tomorrow copywriters are having to write radio spots.
The principle of trial and error
So the only thing we can do is just try things out – because they are there and because we can, because it’s fun and not because we feel forced into it. Whether it’s VR, Chat-Bots, Facebook Live or Alexa. We should transfer this innovative gold-rush fever, which the tech start-ups demonstrate, to our own work. We should allow ourselves to be infected by this almost childlike impulse to play in this fascinating period and try things out. And if something doesn’t work, well that’s no bad thing. Then we just have to do things better, change them – or leave them and do something else. It sounds banal but it is nothing other than prototyping. Quickly changing something to test whether it works.
Of course there are no comparison values and no market research can answer our acquired urge to know whether something is right or wrong. But it doesn’t have to because nowadays the most important test group of all tells us whether it likes something – the consumers themselves.
Shift to Post Smartphone World
A new era “after Smartphone” arrives. Powered by soaring mobile traffics, AI (Machine Learning), VR / AR / Fictionless computing are hot icons to catch up with. And autonomous vehicles, for sure!
All this techs are continuously connecting us from this to that, here to there. On December 14th 2016, Wynn hotel announced plans to equip all 4,748 hotel rooms at Wynn Las Vegas with Amazon Echo. And on the same day, Amazon succeeded their first drone delivery service with Prime Air in UK. And what else? Uber started its first autonomous vehicle operation in San Francisco whereas Silicon Valley start-up, Lucid Motors launched the luxury electric car, Lucid Air which goes 400 miles on a single charge. All these are happening day to day and we even do not have enough time to get surprised. Let’s not forget: For all that, Future is made for us, “human-beings”. Let’s enjoy this new techs and ride the comfort and convenience to the fullest.
In 2017, mobile is expected to stand even more at the centre of all communication in Korea, which ultimately leads more to mobile commerce. With 91 % smart phone penetration rate (No. 1 globally as of March 2016) & the fastest internet speed, South Korean will likely consume more contents at mobile. (even TV contents are consumed at mobile)
In line with this trend, contents (including advertising) will be developed & formatted in mobile platform. And mobile advertising will be further developed to reach right audience with more sophisticated performance measurement tools.
As the novelty factor of VR/AR technology cools down, creating more relevant contents will become essential. With Naver and Kakao – two of the biggest online industry giants in Korea – beginning to invest heavily in AR/VR content development, Korean consumers are sure to be presented with various, yet more relevant, contents to choose from.
Along with VR/AR, other technologies – such as AI and Livecast – are being implemented in various marketing platforms. This suggests that now more than ever, technological developments are pushing the evolution of marketing tools – something that the content creators must keep pace with.
The O2O (online-to-offline) business, which has emerged as an icon of Korean start-up since 2014, is steadily growing. In fact, the O2O service barriers are relatively low. Now, however, diffusion and differentiation are more emphasized in O2O biz in order to settle in the market.
Large platform companies such as Kakao are expanding the scale of service diffusion by acquiring related O2O services or providing various services within one type of app by combining the power of O2O service in the related area for win-win.
Personalized O2O services are on the trend such as ”Travel Accommodation” service reflecting the characteristic of single target who enjoys his / her life, “Personalized Beauty” service reflecting the consumer tent that pursues wellness and “Services aiming at 3049 target” that has emerged as the premiere of the health consumption market.
This O2O service, which makes consumers’ lives convenient and enriched, is expected to grow further thanks to mobile acceleration and easy mobile payment service.
Digitalisation has revolutionised the world of media and communication. Will there soon be a period of rest from it all? No, it’s going to continue racing on just like it has, since digitalisation – as a driving force – has brought about several exciting developments. These five trends will keep us on our toes in 2017:
1. Customer centricity and personalisation
The consumer will be at the forefront of all activity
In the past, a product and a campaign were developed for as many people as possible. Mass advertising via scattergun approach worked. Tempi passati – to be ahead of the game today, we need the opposite: to successfully address individual consumers. Advertising is therefore going to experience a powerful shift towards personalisation. “Small Data” as described by Martin Lindstrom and micro-segmentation will help contribute to this development.
This concentrated focus on individual customers, also known as “customer centricity”, will even have an impact on product design: Experience and service provider worlds will emerge, where the actual product – in other words, the merchandise – will simply be one aspect of many. A car manufacturer will then not only sell automobile models, but also complex mobility solutions. Those that are able to use their brand environment to inspire consumers will benefit from lifelong loyalty from individual customers who will possibly – for example with “Amazon Dash” – buy the product again and again at the click of a button. In the marketing of the future, there won’t be any room for “one night stands”.
2. Sincerity and authenticity
Brands need to fight for their credibility
As strange as it might sound: Brands need to be more honest and transparent than ever, especially those for which pretentious claims and marvellous make-believe worlds were devised. In today’s “post-fact” branded times, in which cynical and socially dangerous business flourishes due to fake news, they cannot allow themselves to be pulled into this ever increasing black hole of implausibility. The damages to customer trust and revenue would be huge. Instead, they need to fight this lack of trust steadfastly with honest, authentic communication. Clever content marketing will play a central role here.
3. Storytelling and motion media
Moving images tell riveting stories
People are fed up with content – there is simply too much of everything. They react irritably in response to a lot of what they see. They decide within seconds whether they find an offer good or dreary. Then, they click it away or block it. There is no more ‘neither here nor there’, no more ‘in-between’. The winners of 2017 will therefore be those who understand how to captivate their audience with exciting or interesting stories. If there is one typical characteristic in people, then it’s this: We love stories. Pictures and films are especially well-suited to storytelling, because they can be consumed more quickly and intuitively than text. For this reason, a worldwide advertising trend using films and motion media will set in. First-class work will be rewarded by a strong viral response.
4. Virtual Reality and Artificial Intelligence
New technologies will become standard
New technologies will leave their niche positioning as hip inventions and will become practical marketing instruments.
- Exciting new brand experiences arise from Virtual Reality. The best examples of this are Etihad’s A380 guided tour or the Ikea application “VR experience” in which the kitchen can be examined before purchase. Advertising will become more playful, gaming experience is advantageous.
- Artificial Intelligence advances with giant steps and will enrich and support communication. Thanks to AI, chatbots will develop into essential contact points to alleviate the strain on and improve customer service, for example.
5. Creativity and marketing technologies
Creation takes over leadership
The power of creativity will experience increased appreciation. Because let’s be honest: The enthusiasm for the technically doable, measurable and automatable, which we have digitalisation to thank for, often forced creativity into the background. Online marketing shows us all too well how a dominant belief in technology can squash out any creation and quality. For us marketers, our first and ultimate goal must always be: To ignite enthusiasm for a brand. In the end, it is a top-class, surprising idea that makes the difference. The competition can also operate technology. They are simply great tools – no more and no less.
TECHUCATION THANKS TO AR & VR
Technology and education is on the rise, with companies like IBM and Apple working hand in hand to release Watson Element in a bid to help teachers gain insights into individual learning behaviors. In Dubai, the vision of Sheikh Mohammad Bin Rashid Al Maktoum to provide “NEW GENERATIONS with the skills needed for the future” is prompting VR giant, Samsung, to seek content cooperation partners like Serviceplan to create VR experiences in both the classroom and the workplace. Brands can take advantage of AR and VR by creating content, instead of merely looking at devices to push content through. This will be a tall order for VR and AR content creators, as International Data Corporation (IDC) reports that the augmented and virtual reality market for the Middle East and Africa will grow robustly over the next five years, projecting annual growth rates of more than 100 per cent by 2020.
REALTIME INFLUENCER MARKETING
Realtime Influencer Markting will now, more than ever, require brands to slowly give up creative control. With new social tools like Facebook Live and Instagram Stories now available to supplement Snapchat, transparency between brands and influencers, as well as authenticity in influencer content, will become more apparent in 2017. Brands will want to see immediacy in content, regardless of its ephemeral nature, but will, in turn, require statistics behind it. This means shorter lead-times to conceptualize and create content, giving influencers more control of the pieces they publish. Consequently, influencers will start choosing to collaborate only with brands that allow them to stay true to their personalities, and to maintain the core of their online following. With real-time now invading our social spaces, influencer authenticity will replace influencer popularity. Brands will come to realize that fame does not necessarily equate to quality, and that quality, served to a smaller, more targeted audience will hold more value and influence. Other, more established brands will revert to celebrities over mere influencers, if only to defy the already dizzying predominance of so-called “social voices”. Dubai’s clever use of Sharuk Khan in its latest promotional film is one such example.
ATTENTION ECONOMY AND THE 5 SECONDS OF OPPORTUNITY
Today, attention is a rising commodity in itself, as smartphones have left humans with such short attention spans that there is only a 3-5 second window of opportunity to grab the consumer’s attention. This change in consumer behavior places increased value on content marketing with short video at its core. In this new landscape, social platforms are assuming the role traditionally occupied by broadcast media. Brands and marketers should start looking into innovative content that would make their platforms more and more relevant to the already hooked Arab audience. Live video, for one, is now being experimented with by brands (primarily from owned events to amplify reach) and this will be utilized even more in 2017.
- Serviceplan Group (39)
- Twelve (38)
- Florian Haller (37)
- Stephan Kopp (32)
- Alexander Turtschan (16)