Digitalisation has revolutionised the world of media and communication. Will there soon be a period of rest from it all? No, it’s going to continue racing on just like it has, since digitalisation – as a driving force – has brought about several exciting developments. These five trends will keep us on our toes in 2017:
1. Customer centricity and personalisation
The consumer will be at the forefront of all activity
In the past, a product and a campaign were developed for as many people as possible. Mass advertising via scattergun approach worked. Tempi passati – to be ahead of the game today, we need the opposite: to successfully address individual consumers. Advertising is therefore going to experience a powerful shift towards personalisation. “Small Data” as described by Martin Lindstrom and micro-segmentation will help contribute to this development.
This concentrated focus on individual customers, also known as “customer centricity”, will even have an impact on product design: Experience and service provider worlds will emerge, where the actual product – in other words, the merchandise – will simply be one aspect of many. A car manufacturer will then not only sell automobile models, but also complex mobility solutions. Those that are able to use their brand environment to inspire consumers will benefit from lifelong loyalty from individual customers who will possibly – for example with “Amazon Dash” – buy the product again and again at the click of a button. In the marketing of the future, there won’t be any room for “one night stands”.
2. Sincerity and authenticity
Brands need to fight for their credibility
As strange as it might sound: Brands need to be more honest and transparent than ever, especially those for which pretentious claims and marvellous make-believe worlds were devised. In today’s “post-fact” branded times, in which cynical and socially dangerous business flourishes due to fake news, they cannot allow themselves to be pulled into this ever increasing black hole of implausibility. The damages to customer trust and revenue would be huge. Instead, they need to fight this lack of trust steadfastly with honest, authentic communication. Clever content marketing will play a central role here.
3. Storytelling and motion media
Moving images tell riveting stories
People are fed up with content – there is simply too much of everything. They react irritably in response to a lot of what they see. They decide within seconds whether they find an offer good or dreary. Then, they click it away or block it. There is no more ‘neither here nor there’, no more ‘in-between’. The winners of 2017 will therefore be those who understand how to captivate their audience with exciting or interesting stories. If there is one typical characteristic in people, then it’s this: We love stories. Pictures and films are especially well-suited to storytelling, because they can be consumed more quickly and intuitively than text. For this reason, a worldwide advertising trend using films and motion media will set in. First-class work will be rewarded by a strong viral response.
4. Virtual Reality and Artificial Intelligence
New technologies will become standard
New technologies will leave their niche positioning as hip inventions and will become practical marketing instruments.
- Exciting new brand experiences arise from Virtual Reality. The best examples of this are Etihad’s A380 guided tour or the Ikea application “VR experience” in which the kitchen can be examined before purchase. Advertising will become more playful, gaming experience is advantageous.
- Artificial Intelligence advances with giant steps and will enrich and support communication. Thanks to AI, chatbots will develop into essential contact points to alleviate the strain on and improve customer service, for example.
5. Creativity and marketing technologies
Creation takes over leadership
The power of creativity will experience increased appreciation. Because let’s be honest: The enthusiasm for the technically doable, measurable and automatable, which we have digitalisation to thank for, often forced creativity into the background. Online marketing shows us all too well how a dominant belief in technology can squash out any creation and quality. For us marketers, our first and ultimate goal must always be: To ignite enthusiasm for a brand. In the end, it is a top-class, surprising idea that makes the difference. The competition can also operate technology. They are simply great tools – no more and no less.