Entries by Serviceplan Group

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Speed is not an end in itself

“Particularly for younger generations, forwards is the new up”, says Dr Jens Thiemer, Senior Vice President Customer & Brand BMW at the BMW Group. But how fast do brands these days actually have to be if they want to be among the best – and when should they take their foot off the gas? Wolf Ingomar Faecks, Managing Partner of the Serviceplan Group, sat down for an interview with Dr Jens Thiemer to find out.

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Be True To Yourself Throughout The Brand Experience

How do you empower a premium brand for the post-COVID world? And what are the challenges that lie ahead with regard to changing consumer behaviour and preferences? De’Longhi Global CMO Fabrizio Campanella on the right combination of short-term activity and long-term aspects, the art of successful international campaign coordination and the power of emotions. MATTHIAS […]


A Future Role of Technology in Customer Experience

Organisations have come to realise that, in an age where everything is available to everyone, customer centricity is key and experience has become the X factor. The focus is on technology, with artificially intelligent algorithms and new interfaces to meet the needs of the customer. But how can we ensure that we don’t “just digitise” and that people and their needs remain in the foreground? An analysis by customer centricity and artificial intelligence expert Nancy Rademaker.

So, what is a Project Manager HR Marketing doing?

In our new episode of Jobtitles Bingo, Laura Aquilecchia gives us insights about HR Marketing and how she communicates the employer brand in a big company like Serviceplan Group, tells us what the best thing is about her job and how somebody becomes a Project Manager in HR Marketing.